Shipping policy

Shipping Addresses

Our shipping carriers do not deliver packages/parcels to PO Boxes. Therefore PO Boxes are not available for shipping.

Use a physical street address when entering the shipping address in the Checkout page so that your order/package can be delivered to you.

We only use Premium Shipping methods, please enter your phone number in the Checkout page so that the carrier can contact you with shipping/delivery updates if needed.

Shipping Time Estimates

EdgeOutThunder.com offers products that are custom handmade to order, and it will take us 3-5 business days to handcraft prior to shipping.

We only use Premium Shipping methods with real-time destination tracking.

Delivery Time Estimates are usually: 7-14 days*

*Shipping & Delivery times may take longer than the estimates we display in the product pages depending on the shipping destination country and the peak seasons.

Shipping times are contingent to many factors outside of our control, such as the destination country, the season, so the above delivery times are not guaranteed, only estimated.

Package Tracking

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within a 5-7 business days time frame, please contact our help support team with your order number.

It may take up to 48 hours for tracking information to show up in a Carrier's tracking system. Tracking should update within a few business days.

Package damaged in shipping

If the package is damaged in shipping, please provide feedback by email within 2 days of confirmed delivery. To file a claim, please provide a video of unpacking the shipment and photos - including shipping label of package and clear images of all damaged products. These are all required in order to process claim. If not provided, a claim will not be processed.

Visit our Return & Refund policy for full details, process, and conditions.

Order/Package not received

This policy excludes errors made by customers when providing incorrect/incomplete information and shipping address on their order and/or missed parcel deliveries. Make sure before submitting an order all information is accurate and complete.

PO Boxes are not available for shipping/delivery and will be considered as an incorrect address. Enter a physical street address as a shipping address in the Checkout page when first ordering. Please enter your phone number in the Checkout page so that the carrier can contact you with shipping/delivery updates if needed.

We only use Premium Shipping methods with real time destination tracking. Shipping time estimates are usually 7-14 days.

For orders with complete and accurate information and correct shipping address, the following applies:

If you have not received your package within 12 days of the shipping date, notify us to investigate within 12 days of the shipping date by email or contact our customer support through our Contact us page with your order number.
If your package has not been received, Carriers will determine the package as "Undeliverable" or "Lost in Transit".
If the Carrier lost the package in transit, we will file a claim with the Carrier and provide you with a full-refund. EdgeOutThunder.com will not be able to refund orders if you have not inquired with us about a lost or undelivered package within 12 days of the shipping date, and we reserve the right for an investigation period.

The following exceptions apply:

If a tracking number is marked as delivered by the Carrier and the customer claims they never received the package: the items were successfully delivered to the address the customer provided. No replacements or refunds will be issued on orders marked as delivered by the Carrier. EdgeOutThunder.com is not liable for incomplete/incorrect address information provided by customers or missed delivery attempts by couriers. We are not able to file claims on package marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the Carrier directly to file a claim.
Delivery times include observed holidays or unexpected carrier delays.
In case of errors caused by the customer's incorrect, incomplete, or insufficient shipping address: EdgeOutThunder.com will not be able to refund orders. Packages are never guaranteed to be rerouted to us and may be disposed by the Carrier which EdgeOutThunder.com is not at fault for.

Import/Custom clearance, duties, taxes, and charges

Please refer to your destination country Custom Border Protection for exact regulations regarding your country's custom clearance process and charges.

Import/Custom duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

In the event that a customer orders an item that is prohibited, restricted or not allowed across their destination country border or refuses to pay taxes, duties or charges owed upon the order’s arrival into the destination country, EdgeOutThunder.com will not reship or refund the order.

Returns & Refunds

All of our products are carefully inspected for quality and we offer a 100% Print Guarantee coverage on any damaged or defective item.
Your item is custom handmade to order for you and we do not accept returns unless your item is damaged or defective and qualifies for our Print Guarantee.
All sales final, we cannot accept cancellations or modifications.

Since your item is custom handmade to order just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all responsibility when choosing the size, color, style and fit of their purchase.